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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎09-24-2012
My Device: Blackberry Torch
My Carrier: AT&T

Blackberry Protect Locked

Each time I power my phone and it comes back on, it sends me a "message" that my Blackberry Protect ID is locked.  I've even gone to try to download an app, and it says "There is an issue with your current session.  Please login to continue. (Error Id: 30702)" I don't know if these are related, but I continue to have issues with my phone.  I have even tried to go to Options, Blackberry ID, and it give me the message "Unable to update your Blackberry ID account information."  How do I get everything right again so I can use my phone?

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Protect Locked

Hello Stephaniemg4

 

Welcome to the Community

 

 

Please try to follow those Workaround given on Knowledge Base to resolve your issue :

 

"Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account info... 

 

 

Prince

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