Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 10
Registered: ‎04-09-2011
My Device: Blackberry Torch 9800
My Carrier: mobily

Blackberry Protect Not working



I have moved to Saudi Arabia and since then im not able to log in to Blackberry protect. Earlier i was in India and  i was able to back up my device regularly using Blackberry Protect. However now whenever i try to back up or log in i get an error message saying SERVICE TEMPORARILY UNAVAILABLE. My password and username are correct and im able to log in to the Blackberry Protect website.


I have BIS plan and all other services are working fine. I have tried to log in using WIFI aswell but i keep on getting same message.


Pls suggest what could be the problem and what is the possible solution.