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New Contributor
Posts: 2
Registered: ‎10-19-2012
My Device: Bold 9900
My Carrier: Mobifone Viet Nam

Blackberry Protect Portal doesn't show up my device

Hi all,

 

I can' add my device to the BB Protect Portal.

 

But I can access the backup from my BB. It's Bold 9900 from Rogers.

 

Please help

 

 

Regards

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Blackberry Protect Portal doesn't show up my device

Hi martinopham and welcome to the BlackBerry Support Community Forums!

 

To clarify, are you trying to access the BlackBerry® Protect™ web portal from your BlackBerry® Browser?  The web portal is designed to be used on a computer web browser for removed management.

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
Posts: 2
Registered: ‎10-19-2012
My Device: Bold 9900
My Carrier: Mobifone Viet Nam

Re: Blackberry Protect Portal doesn't show up my device

Hi CptS,

I did go to the Portal on my device. It's still the same.

I doesn't have any device, but in the BB Protect on the Device I have a list of backup file from previous device.

Please help.

Thanks.
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Blackberry Protect Portal doesn't show up my device

Make sure you are signing into BlackBerry® Protect™ on your device and on the web portal, on the computer, with the same BlackBerry® ID.

 

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 7
Registered: ‎09-23-2011
My Device: Bold 9900
My Carrier: Singtel

Re: Blackberry Protect Portal doesn't show up my device

Hi

  I am having the same problem. I don't see my phone listed in the BB Protect website.

 

1. I deleted and reinstalled BB Protect on my 9900.

2. Did a backup.

3. Logged into BB protect website using the same BBID on BB protect on the phone and on the BB Protect website on the PC.

4. After logging into BB Protect website, I don't see my phone listed.

 

Has anyone faced thsi problem and any resolution?

 

Thanks

 

Contributor
Posts: 14
Registered: ‎04-11-2013
My Device: Z10 STL100-1
My Carrier: STC

Re: Blackberry Protect Portal doesn't show up my device

i have the same problem on my Z10. It doesnt show up in Blackberry Protect website. My BB Server region is Asia Pacific instead of MEA. My other BB phone doesnt have any issues. And the server of my old BB is in MEA. Before, i used the BBID of my old BB to Z10, and the Z10 is in the BB Protect website. SInce I want to maintain my old BB, i decided to create a new BBID for my Z10. When I activated and logged in to BB Protect website, my Z10 wont show up. Please i need your help.

 

Regards,

Highlighted
Contributor
Posts: 38
Registered: ‎06-02-2010
My Device: 8900 Curve
My Carrier: Orange - Switzerland

Re: Blackberry Protect Portal doesn't show up my device

I have the same problem with a 9900 on T-Mobile USA. I can backup and restore but it doesn't show up on the website. It used to work before updating the OS.