Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 11
Registered: ‎06-30-2013
My Device: 9900 Bold
My Carrier: Vodacom

Blackberry Protect Restore from Older Website Back-up Version

Good morning,

I need to restore my phone from a back-up that I can see on the blackberry protect website - it is an older version than that which appears on my phone. Please advise what steps I need to follow to effect this please?
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry Protect Restore from Older Website Back-up Version


Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Follow the steps in this KB article to restore data from a backup file in BlackBerry Protect: www.blackberry.com/btsc/KB25063


Let me know if you have any more questions.





Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!