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BlackBerry® OS Smartphones

Posts: 124
Registered: ‎01-22-2011
My Device: Blackberry Q10
My Carrier: Sprint

Re: Blackberry Protect Wbsite

I'm running Blackberry Protect on a 6.0 Bold 9650. I have it set to backup once per week. I got a full backup completed on 11/25 when I first set it up. Ever since, when ot tries to back up, I get the message:

Blackberry Protect: The Blackberry Protect Service is temporarily unavailable.

and my phone just hangs. When I login to the Blackberry Protect portal, I am able to see my location and ring the phone. I don't want to try the remote backup or test the restore until I get a manual backup via DM. This has been going on for a while now. I wish they'd address it.