10-31-2012 10:33 AM - edited 10-31-2012 10:40 AM
I installed Blackberry Protect; unfortunately it does not run as it states that an 'Enterprise Server' is running.
Similarly when I installed 'WHatsApp' an 'internal firewall' was preventing it to run.
I was told that I needed to perform a low level formatting more than a 'wipe' of the unit
How do I perform a low level Format?
10-31-2012 11:21 AM
Is this a personal device or one provided by work?
If it's a personal device, it sounds as though there is an IT Policy present on the device, you can follow the below guide to remove the IT policy.
10-31-2012 03:18 PM
Thanks for your reply
This device is now personal, but it was a corporate one.
Bottom line: I used a 'Reset to Factory' (Knowledge Base 18998 - http://btsc.webapps.blackberry.com/btsc/viewdocume
For this process, through DOS (yes I am an old timer) or Command prompt, the "(x86)" is not necessarily existent, and it would be important to forewarn the 'average' user that this process takes around 20 minutes, to then do a restore from the standard Desktop SW, and then finish setting the device as it is was a new one (entire process 40 minutes).
Doing this all, both the Blackberry protect and Whatsapp worked fine