Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 2
Registered: ‎08-17-2014
My Device: 9780
My Carrier: Viettel

Blackberry Protect data out of date

[ Edited ]

Hello, I have a problem with BB protect on BB 9780. I set backup daily and automatically. Sometimes I check BB protect on my device and it seem work very fine while backup date was the day I check or the day before. But today I go to BB protect website, the date of data was April 3, 2014. And eventhrougt I perform backup on device or on website (It show backup complete), the date on server still April 3, 2014. So where is my backup data since  Apr 4? Does anyone help me on this problem? I have used only one devive and I still use it. And I'm using BIS service. 

 

Thanks for support. 

Guru II
Posts: 22,025
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Blackberry Protect data out of date

First, you need to remove your email address from your post.

Second, try making a manual backup and see if it logs it on the BB Protect Website.

Third, if you use the Protect app and go to Restore (don't actually do the restore) does it show in the list on the device?

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 2
Registered: ‎08-17-2014
My Device: 9780
My Carrier: Viettel

Re: Blackberry Protect data out of date

Thanks for helping me. 

I had performed many manual backup, both on my device and BB protect website, like I said, it doesn't log anythings new. The lastest log still Apr 3.  

When I go to Restore From Backup on my device, it shows only 4 logs: Apr 3, Mar 28, Mar 20, Mar 13, like it was on website. And as I remember, I set backup Daily Automaticaly since I was using BB protect. 

It's really dangerous because when I go to the apps, it show "Lastest backup: Aug 17 ....", "Next backup: Aug 18", but the real things still be at Apr 3!

Thanks for all support.

 

Guru II
Posts: 22,025
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Blackberry Protect data out of date

Try logging out of Protect on the device and then log back in.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!