08-17-2014 06:01 AM - edited 08-17-2014 08:39 AM
Hello, I have a problem with BB protect on BB 9780. I set backup daily and automatically. Sometimes I check BB protect on my device and it seem work very fine while backup date was the day I check or the day before. But today I go to BB protect website, the date of data was April 3, 2014. And eventhrougt I perform backup on device or on website (It show backup complete), the date on server still April 3, 2014. So where is my backup data since Apr 4? Does anyone help me on this problem? I have used only one devive and I still use it. And I'm using BIS service.
Thanks for support.
08-17-2014 07:54 AM
08-17-2014 08:53 AM
Thanks for helping me.
I had performed many manual backup, both on my device and BB protect website, like I said, it doesn't log anythings new. The lastest log still Apr 3.
When I go to Restore From Backup on my device, it shows only 4 logs: Apr 3, Mar 28, Mar 20, Mar 13, like it was on website. And as I remember, I set backup Daily Automaticaly since I was using BB protect.
It's really dangerous because when I go to the apps, it show "Lastest backup: Aug 17 ....", "Next backup: Aug 18", but the real things still be at Apr 3!
Thanks for all support.
08-17-2014 09:05 AM