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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎08-20-2010
My Device: Bold 9700
My Carrier: MTN

Blackberry Protect does backup but does not recognize my device when I want to locale it

I would love some assistance. My BB9970 malfunctioned and was replaced by my SP. I used Blackberry Protect to backup my data to my new phone and it did a good job. it  also backs up beautifully. BUT it will not locate my 'phone, play a sound, etc. Says my device is not connected to the wireless network (which it is). Can anyone off some assistance, please?

 

Val Waldeck