10-01-2012 12:11 PM
I would love some assistance. My BB9970 malfunctioned and was replaced by my SP. I used Blackberry Protect to backup my data to my new phone and it did a good job. it also backs up beautifully. BUT it will not locate my 'phone, play a sound, etc. Says my device is not connected to the wireless network (which it is). Can anyone off some assistance, please?