04-06-2013 11:03 AM
Blackberry Protect fail to wipe a remote BB9900. Help please.
I,ll try in English,sorry.
I want to know if Blackberry Protect can WIPE a device is stolen (Blackberry 9900)
I chk in protect.blackberry.com and appears all my devices but, in the BB9900 (stolen) appear other phone number ¿?, and when I try to WIPE the device ... appear a message telling me there is no contact with the unit .... when it is connected to the internet will be wiped --> NO !!! I check and the phone run win problems ¿?.
IF the PIN is unique , why cant I wipe the phone ¿?.
Probably the person who has this phone change sim and reload software, and NOT activate blackberry protect, in this situation can I WIPE my Blackberry 9900¿?
Who can help me .. carrier ¿?, RIM, sorry Blackberry ¿?.
Thanks for your help
04-06-2013 11:27 AM