11-06-2013 10:35 AM
Today, I have backed up my blackberry using Blackberry protect. As usual, once I have new contacts I will immediately back up my data. And everytime, it showed up latest back up is up to date.
But today, thing go different. I wanted to wipe my device, so I backed it up again, making sure everything is correct. so, I checked the status, it showed up, already backed up. After that I wiped my device..... Now the problem occurred.
When phone started, I checked my protect, it shows the latest backed up is 16 sept. which is really old data. Plus, I just realized that the phone number showing in blackberry protect is wrong. it is my old phone number.
Now I lost my contacts And data. It really annoyed me. I can't change my phone number. I can't find my latest restore point. what should I do?
11-06-2013 10:53 AM
i checked on blackberry protect website too. it is the same. different phone number, 16th sept restore point.
Im using my email for both blackberry ID and blackberry protect.
11-06-2013 11:03 AM
i never uninstalled before. but i do remember i wiped my phone for several times in this year. but the data i backed up was up to date. and it was my current phone number.
but this time i don't know why it is my old phone no that shows in blackberry protect.
11-06-2013 11:24 AM
That's it you wiped the device, try this.
11-06-2013 11:39 AM
yes. i tried. it still the same. old phone number. not current one.
and the restore point is still the same. 16 sept.
I backed up at least 4 times for past 2 weeks. but it didn't show any single back up history on BB protect.
11-06-2013 11:43 AM
When you access BlackBerry protect what are you selecting, add device or switch device?
cause if you will select add device it will delete all previous back up, this is by design.
11-06-2013 11:52 AM
when i access BB protect, it shows me my current device. and i didn't switch or add any device. Opened up, it asked me "start" or "restore".
my main question is, why my old phone number is still with the BB protect???
Old number - from Country A
current number - The country i am living now....
11-06-2013 11:59 AM
Ok I think I got it now since we are using BlackBerry ID to access protect and you used the same BlackBerry ID on you old device right.? With that, the PIN of your old device and the PIN of your current device are associated with the same BlackBerry ID that's why this is happening. To prevent this I suggest that you create a new BlackBerry ID using another email address.