01-08-2012 05:02 PM
I have been using BB9900 for a few weeks which the second BB I am using Blackberry Protect with. I seem to be having a major problem with it. After launching the application and going through all the settings I end up on a screen that says Connecting to Blackberry Protect service and it never does.
Although it never made it to connect my device was visible on the Blackberry Protect webpage (before I recently removed it hoping it will help) but I could not connect to it.
Thanks in advance,
01-18-2012 01:54 PM
You may want to contact your wireles service provider to verify your data plan settings.
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02-04-2012 02:06 PM
I also have the same problem (cannot connect to Protect service although everything else is working fine on my phone) and my mobile service provider spent about 2 hours today trying to solve it but we got nowhere. Has anyone solved this?
I used to be able to connect to Protect but since updating the app I can no longer connect and all my backups are no longer visible on the Protect website. Would be grateful for help as this sounds like an increasingly common problem.
02-04-2012 02:35 PM
02-22-2012 01:20 PM
02-22-2012 02:04 PM
02-22-2012 06:59 PM