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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-20-2013
My Device: Curve 9360
My Carrier: Mobilicity

Blackberry Protect problem

Hi, I recently changed my plan but during that process my whole phone was whiped. I used to have BBM and other Blackberry services on my old plan but now I do not so I can not log into Blackberry Protect on my phone. Is there anyway for me to get the backup files so I can have back my files on my phone?

Forums Veteran I
Posts: 1,849
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Blackberry Protect problem

Hi Regginraptor


You must have BIS data plan or for you to have access to applications such as BBM and Blackberry Protect

If you have no data plan you can not access these applications and you can not make a restoration with Blackberry Protect.




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