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New Contributor
Posts: 2
Registered: ‎01-07-2011
My Device: blackberry 9800 Torch
My Carrier: ATT

Blackberry Protect question with back up and restore


I have a Blackberry torch 9800 that has been a work horse.  I have been using BB protect to back it up manually and then transfer data to my business phone.  This has worked perfectly for some time  until June 2nd.


Now when I back up the Torch, the program goes through its normal procedure and indicates on the BB protect website that the device was backed up successfully, however the version of the data in the archieve doesnt change.  It only shows that the the data available is the same data from June 2nd, not the more recent backups. 


All other funtions of the BB protect program are working normally as I have tested them.  I have removed the battery from the device a couple of times and rebooted it.  But that doesnt seem to help.


Can my BB protect account be corrupted in some way.  Can it be rebooted to accept/show  the more recent backups.  Thanks






Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Blackberry Protect question with back up and restore

Hey bwl100,

Welcome to the BlackBerry® Support Community Forums.


To better assist you with this issue and to determine the root cause, we would request that you contact your wireless service provider to have this issue escalated to BlackBerry Technical support for further trouble shooting.


Let us know if you have any questions.

Thank you.



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