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Contributor
Posts: 23
Registered: ‎05-03-2013
My Device: Curve 8520
My Carrier: TM

Blackberry Protect website features not working on my phone?

I just set up Protect and when i sign in on bb protect, all data is correct. I mean the phone model is correct and even my phone number. 

But if i try to find the phone location or display a message etc. Its just trying to contact the device. 

 

And i made sure i have bis on my phone and even turned on my wifi so there are 2 wireless connections. I even kept BB Protect app to run on background.

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Posts: 94,161
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Protect website features not working on my phone?

The 8520 model does not have GPS built-in, therefore the location function won't work.

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