Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 23
Registered: ‎05-03-2013
My Device: Curve 8520
My Carrier: TM

Blackberry Protect website features not working on my phone?

I just set up Protect and when i sign in on bb protect, all data is correct. I mean the phone model is correct and even my phone number. 

But if i try to find the phone location or display a message etc. Its just trying to contact the device. 


And i made sure i have bis on my phone and even turned on my wifi so there are 2 wireless connections. I even kept BB Protect app to run on background.

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Protect website features not working on my phone?

The 8520 model does not have GPS built-in, therefore the location function won't work.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code