07-24-2012 05:07 PM
My Blackberry Pearl has been replaced with a new phone and I am trying to download blackberry protect onto the new phone but it is having none of it at all. I keep getting an error message of :-
907 invalid cod
http error 404:
What do I need to do to get this to work. I've been on all night trying to get it fixed.
Solved! Go to Solution.
07-24-2012 05:48 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support, and to see if your BIS account (which they manage) has been properly shifted from your prior BB over to this new one.
07-24-2012 05:52 PM
I have managed to install this onto my phone by reinstall blackberry app world first (it was advice you gave previously). The only thing I can't get to download is my 82 contacts which were in my previous phone. It's still showing online as being there but it won't back up and gives a message of This data is already wirelessly synchronised with a remote service and cannot be restored by BlackBerry Protect. What does that mean and how can I get my contacts back?
Many thanks Kerri
07-24-2012 05:59 PM
OK...so, just to be sure:
You follow that EXACTLY, and the result is the error message you stated? That probably means that you have, on this BB, OTA synchronization of your Contacts enabled (e.g., BES, Gmail, Yahoo, etc.), which would of course negate the need to have Protect do the restore since that OTA location would be the "master" data (it would be redundant to add, to your BB, what Protect has stored, since your BB should already have data from that other OTA source).
But -- where, exactly, did this BB come from? I have some concerns now that, if accurate, will require you to stop and start over completely in order to be sure that the BB can even be properly used (and, if one other suspicion is accurate, such may not even be possible at all).
Thanks and let us know!
07-24-2012 06:04 PM
That is exactly what I have done and I think you are right as I keep getting my msn contacts in my contacts list when I am not wanting or adding them in there and if I do delete them it then deletes them from my msn contacts. How do I get this off so I can restore all of my contacts and stop my BB bringing up the other contacts?
Thank you for your help.
07-24-2012 06:11 PM
Follow this KB:
Just do the reverse (instead of activating, de-activate).
07-24-2012 06:16 PM
Oh my goodness I have to say you are absolutely brilliant. Thank you so much you have no idea how much you have helped me. I have spent an hour on the phone to an O2 Guru and tried all sorts and you have fixed all of the issues within minutes. I really cannot thank you enough you are brilliant. Once again I am pleased I have a blackberry.
07-24-2012 06:18 PM
09-14-2012 05:22 PM
The Protect is of little use. My phone was stolen, I tried tracing it, did block the sim and phone itself with police and service provider....no use somebody is using my BBM pin. How is this possible if the phone was supposed to be blocked?