Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
Visitor
Posts: 1
Registered: ‎10-26-2012
My Device: bold
My Carrier: Taiwan mobile

Blackberry Protect

Hi, I have Blackberry Protect. I'm currently in another country with only wifi access on my phone. My phone kicked out and I recently had to reload all my info and programs on my BB via the internet which was successful. But it also means that I lost all my contacts. I can't access Blackberry protect with only wifi on my phone. Was wondering if there was a way I can access my data through the web or something. I've tried everything. Frustrating to know my data is stored somewhere but I can't get to it.

 

Any help will be appreciated!

Hall of Famer III
Posts: 57,542
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Protect

Hi and Welcome to the Community!

Given what you describe, it is probable that you will not be able to succeed until your BB returns to it's "home network"...reloading everything likely caused the required Service Books to also be wiped out, and those are delivered to the BB via the home carrier network. Typically, the SBs cannot be delivered via WiFi nor when roaming on a non-home network.

I wish the answer were better for you, but that's sadly how the system works.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................