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05-30-2012 03:35 AM
I just bought my BB Bold 9780 and I am unable to download Blackberry Protect. Getting the error mentioned below when the download fails-
907 Invalid COD
HTTP Error 404: Not Found
05-30-2012 02:39 PM
Hi and Welcome to the Community!
From where, exactly, are you attempting to perform this download? From within AppWorld? From a URL direct link? If not AppWorld, please try it from there.
Also...do you have a full BB-level data plan on your BB? If not, then BB Protect is a service that is part of that level of data plan, so not having the data plan would preclude access to BB Protect.
Good luck and let us know!
05-30-2012 03:10 PM
I bought the phone in Nigeria though resident in South Africa. I am running the BB protect via the icon on the phone. My BB plan is a full package so I can't still understand.
05-30-2012 04:02 PM
OK...so you have a 9780 that you obtained from somewhere else, and are attempting to use it on MTN South Africa. OK. First things first...check to be sure that it's unlocked:
If it's not, then it must be before you proceed.
Then, since you say you have a full BB package,I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you need to talk to talk to MTN South Africa to be sure your services with them are configured properly. If whoever had the BB previously had enabled BIS services on another carrier, then those must be fully shut down and the PIN released from that other BIS system before MTN SA will be able to fully create your account.
Also, I've seen some other problems with users on MTN SA that, when they use the OS package from MTN SA, they receive strange errors...shifting to an OS package from a different carrier cured their issues in that case. I don't know if it will help your situation, but you never know.