Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎01-06-2012
My Device: Huawei Ascend P1
My Carrier: Indosat

Blackberry Protect

Hi, I have downloaded and do my first backup for my device. But my device is not appear in blackberry protect, I have wait for months but my device still won't appear. My device Curve 9300 runnin on OS.6.0
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry Protect

Hey imagine92 ,

Welcome to the BlackBerry Support Community Forums.


Are you currently attached to a BlackBerry Enterprise Server?  If you are, you will not be able to use BlackBerry Protect as all your information is backed up to the BES.


 I would suggest reinstalling BlackBerry Protect by going to www.blackberry.com/protect and sign in with your BlackBerry ID.


I look forward to your reply.





Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!