04-24-2014 09:26 PM
Please help someone,
I know there are similar question before. I took a look at them. but there was no solution.
just crossing my finger.
my blackberry is...
7.1 Bundle 2102 ( v 18.104.22.1686 Platform 22.214.171.124)
Hope it is enough info on my cellphone.
Everytime I make a phone call or use the internet, it shuts down immediately. when I received the phone call as well.
and I need to charge it first and then I can turn on again.
It is not buttery consumption since the buttery sign shows almost full when I turn on again.
I would like to fix and use this phone at least another year. It has been 2 and half years. should work properly more!
Thank you in advance!
04-30-2014 02:01 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
05-01-2014 05:36 PM
I will try this since I am having the same problem with my BB. This is my 2nd BB and I have had this Curve 9360 for 2 years with one more year in my contract. I went to the provider, who without even looking at the phone, said it was the battery and not worth replacing. Instead, they suggested a new phone. I am dissapointed that I am having this problem after just 2 years so if your suggestion doesn's solve the problem, I guess I will have no choice but to get a new phone. Unfortunately, if that is the case, it won't be a Blackberry if I can't rely on a phone to last more than 2 years, unless you have any other suggestions. Any help you can provide is appreciated.
05-01-2014 09:44 PM
06-18-2014 09:04 AM
Hi everyone who gave me solutions,
I appreciate all of your help and Im so sorry for late update.
I tried them, but did not work unfortunately. so I bought a new battery for $9 and now it's working very well like a new phone.
I will try to charge battery when it's almost gone.(not all the time) and try not to use phone while it's charging.
I believe that it lengthens cell/battery life.
Thank you again for your help.