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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎08-28-2012
My Device: Smartphone
My Carrier: 25224404204

Blackberry Smartphone 9550

am bb smartphone sucbscriber and am having problems with the phone. problems such as Stuck to the point if i remove the battery a thousand times it won't change a thing, please am in a bad situation and need some type of help, any sugestion that would help me out of this frustraiting situation.

Hall of Famer III
Posts: 57,602
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Smartphone 9550

Hi and Welcome to the Community!

 

Well...that's a pretty sparse problem description to try and provide anything useful...with "Stuck" being your complete symptom description, we can only guess as to what is going on...


Nevertheless, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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