Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎07-06-2013
My Device: BlackBerry Storm2 9550
My Carrier: Globe Telecom

Blackberry Storm 2 9550 on loop

Hi everyone,


I have this problem with my blackberry storm, hope anyone can help..


When I TURN ON my Blackberry, the LED lights ups steady in RED then after 10 to 15 seconds it will blackout.

Then the waiting icon will appear (the sand timer thing on start). It will be there for 10-15 seconds also then it will blackout..... Then it will go back to the same process, the LED lights went RED then blackout then sand timer then blackout... this went to loop like forever until the battery runs out...


what i've tried.

1. Pug it with the charger without the battery

2. Buy another battry

3. Charge the battery overnight


1, 2 and 3 does not work.


Can you help me on this.. Thank you in advance..





Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked | STL100-2
My Carrier: Globe Telecom

Re: Blackberry Storm 2 9550 on loop

Please reset your BlackBerry to factory settings. See this article: 

How to reset the BlackBerry smartphone to factory defaults


Try backing up your data first.



Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"