Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-05-2012
My Device: blackberry storm 1st generation
My Carrier: verizon

Blackberry Storm White Reset Screen

I have a blackberry storm 9500 and my husband has the second generation Storm. Both phones have the white reset screen and the phone will not reset. Does not show up on pc when connected via usb.



Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Blackberry Storm White Reset Screen

Hello quiandken,

Welcome to the BlackBerry Support Community.


Perform a reload or upgrade the BlackBerry® Device Software to address the issue with your BlackBerry® Storm™ 9500 smartphone being stuck on a white screen. For more information on this procedure see the following article:

How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB03901

We hope this helps.

Thank you.



Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!