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New Contributor
Posts: 2
Registered: ‎04-16-2013
My Device: Bold 9900
My Carrier: Bell

Blackberry Sync Pulls More Data Over Than Supposed to - Bold 9900

Hello All!
I am absolutely stuck on this issue. I've got 2 phones, one for company use and the other for personal use. The one for personal use is set up fine with a different computer. But the company phone, when ever I sync it straight to lotus notes, it pulls over all of the e-mail setups from my other blackberry along with all of it's contacts. Here are the things I have tried:

 

Round 1:
- Factory Reset
- Regular Setup with Desktop Manager(most recent version of course) for Lotus Notes
- Wireless Sync was turned on

 

Round 2:
- Data Wipe
- Regular Setup with Desktop Manager for Lotus Notes
- Wireless Sync was turned on

Round 3:
- Data Wipe
- Remove all profiles on Desktop Manager and Delete all backups in folder
- Regular Setup with Desktop Manager for Lotus Notes
- Wireless Sync Still turned on

 

Round 4:
- Factory Reset
- Uninstall and remove all extra files and delete registry for Desktop Manager
- Re-install Desktop Manager
- Perform Regular Setup with Desktop manager for Lotus Notes
- Wireless Sync still on

 

Round 5:
- Factory Reset
- Removed phone profiles from Desktop Manager
- Connected the phone, it did a wireless sync with no prompt
- Disable Wireless Sync
- Manually wiped all contacts and deleted service books for e-mails
- Setup Service books under Company Name instead of Desktop
- Did a Contact ONLY sync with Lotus Notes

 

all 400 contacts and 6 e-mails keep appearing on the thing .
Got any ideas?
I'm currently trying the previous version of Desktop Manager to see if that'll make a difference. Any help would be appreciated
This also doesn't include the 20 billion google searches I've done Smiley Tongue
Thank you Smiley Very Happy

New Contributor
Posts: 2
Registered: ‎04-16-2013
My Device: Bold 9900
My Carrier: Bell

Re: Blackberry Sync Pulls More Data Over Than Supposed to - Bold 9900

More info:

Device info

 

Your carrier: Bell

Model info and OS version: BB 9900 - I'll update with the model number in a few

 

I've also done many battery pull throughout just to ensure.