01-04-2012 05:19 PM
Fast update! Thanks for giving the upgrade a shot. I've been thinking about this too. Maybe another app is causing the strange behavior. Did you install any apps recently the issue started up?
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
01-04-2012 05:35 PM
musical clock or swipe lock have any settings for the keys?
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
01-04-2012 06:28 PM
01-04-2012 07:49 PM - edited 01-04-2012 08:13 PM
Does the volume control work while listening to tunein radio? Still doesn't explain why you can't change the in call volume. This could be some strange hardware issue too. is there a local cell phone repair shop who can take a look at this? Another way to troubleshoot this (extreme) is to do a wipe, choose to remove user installed applications and see what happens.
04-10-2012 09:21 PM
I think I may be able to help.
I just had the same issue with my wife's Torch tonight after the 3 year old messed with it.
The situation may be that you are playing the music out of the earpiece (handset) by mistake instead of the speakerphone.
While playing a song in your Media Player, click the BB menu button and choose Activate Speakerphone, then crank the volume up to an audible level.
Hope that helps. Dasilto
02-05-2013 03:20 PM
02-06-2013 07:51 AM
Thanks for the attempt, scwinn. I actually forgot about this post, but here's the situation. I had to change my housing due to a cracked screen and digitizer, and amazingly the buttons started working again properly. Therefore, I can only surmise that the problem had something to do with the actual hardware. I switched form a black housing to a white housing, sold as a complete unit on an Ebay type site here in Poland, and no longer have the problem. All the software and apps are still the same. I believe it might be a button malfunction, but regardless, problem is fixed. Thanks for all the advice, in the mean time!
ps. Scwinn, my media player doesn't have the option of disabling the buttons under options.