05-25-2013 04:59 PM
I have a Blackberry Torch 9800 and it was not giving any screen output.
I completed a security wipe of all the info on the device and fixed the issue.
I can use the phone now.
Upon putting the phone in standby the screen shuts off as its supposed to, but the key lights on the front of the device stay on. This drains the battery.
I have searched all over the internet to figure out how to solve this issue and no dice.
The technical info is below:
smartphone 3G WiFi
6.0 Bundle 695(v22.214.171.124, platform 126.96.36.199)
3G Brands 1,2,5,6
Kernel v3.8 6 5
Branding Version 188.8.131.522Q
Micro Edition Config CLDC-1.1
Micro edition profile Midp-2.1
Micro edition JTWI Version MIDP-2.1
Media version: 1.1
Pim version : 1.0
File version 1.0
Bluetooth version: 1.1
Location Version 1 0 1
Micro Edition Security and trust Services version 1.0
-Any input on resolving this issue would be greatly appreciated-
-Have a great day
05-29-2013 09:30 AM
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the key lights on your BlackBerry 9800 Torch smartphone.
Please backup and perform a reload of your BlackBerry Device Software. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:
In the case that this process fails to resolve the issue, please contact your point of sale for options.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click "Accept as a Solution" for posts that have solved your issue(s)!
06-07-2013 06:29 PM
I have tried this many times in the past and it failed to rectify this issue. Perhaps BB has changed the fact of the key lights going out in the new firware.
Just to verify this, I have just updated today
-I connected the device
-Opened the BB desktop software and updated to 6.0 Bundle 3049(v 184.108.40.2066, Platform 220.127.116.11)
-I then did a shutdown on the device and a battery pull for ten seconds or more
-I turned on the Blackberry and see no change as of now
06-07-2013 06:45 PM