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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎10-24-2012
My Device: Torch 9800
My Carrier: Idea

Blackberry Torch 9800 no display



I got a fully unlocked blackberry torch which was working all well for last one year .. but recently whenever i use the slide keyboard the display goes off but I can receive and answer calls ... I checked with one dealer and he said there is no problem with the strip but some software issue. The display comes on and off. WHat should I do to get this sorted out?

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Blackberry Torch 9800 no display

Hi sameer34,


Welcome to the Support Community!

To rule out any possible software issue that may be causing the issue you are having with the display on your BlackBerry® Torch™ 9800 smartphone, please try to back up your data and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.

Hope this helps.



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