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New Contributor
Posts: 5
Registered: ‎12-05-2011
My Device: Blackberry Torch 9850
My Carrier: Verizon
Accepted Solution

Blackberry Torch 9850 shut off and really slow

A couple of days ago my blackberry torch 9850 shut off randomly during the day and since then has been so slow that it takes(I timed it) 45 seconds to open an e-mail message. I've tried taking the battery out, I've reset it a few times and I'm working on reinstalling the operating system.

 

I've read a bunch of forums and most places say that I have to do an operating system reinstall every few months because THIS IS A FEATURE OF THIS PHONE!!!???? Is there a permanent fix for this or do I have to switch back to my android?

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry Torch 9850 shut off and really slow


most of the time the OS is fairly stable, it might be some enhancements of a new OS with an older app causeing it.

 

 

On device go to Options, Device, Application Management is a great way to see what your apps are doing with your CPU usage on #Torch. Just slide top bar to CPU and see what is going on. Also touch the CPU menu to see other time variables. I found out that an app was eating away CPU cycles on mine

 

 

 




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New Contributor
Posts: 7
Registered: ‎01-04-2012
My Device: Torch 9800
My Carrier: O2 uk

Re: Blackberry Torch 9850 shut off and really slow

Hi there, I had a similar problem. Please read this:

http://supportforums.blackberry.com/t5/BlackBerry-Torch/Battery-issues-with-your-Blackberry-PLEASE-R...

OR long story short, check your battery, does it seen swollen? If it bulges, buy a new one Smiley Happy
New Contributor
Posts: 5
Registered: ‎12-05-2011
My Device: Blackberry Torch 9850
My Carrier: Verizon

Re: Blackberry Torch 9850 shut off and really slow

Awesome fix thank you!
New Contributor
Posts: 5
Registered: ‎12-05-2011
My Device: Blackberry Torch 9850
My Carrier: Verizon

Re: Blackberry Torch 9850 shut off and really slow

My battery seems to be fine now, but I will keep a eye out for that. Thank you!
Highlighted
New Contributor
Posts: 7
Registered: ‎01-04-2012
My Device: Torch 9800
My Carrier: O2 uk

Re: Blackberry Torch 9850 shut off and really slow

Very welcome Smiley Happy
It is a very gradual thing, I got my charger in october and only now in january noticed the back cover wasn't fitting right, it was standing up by only a few millimetres so look hard for any changes