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New Contributor
Posts: 2
Registered: ‎03-08-2013
My Device: Blackberry Torch 9860
My Carrier: Optus

Re: Blackberry Torch 9860 - A Big Loss !

I have been a BB man but since I've got hold of Blackberry Torch 9860 everything was just a problem. My provider has replaced with a new BB Torch 9860 after the camera packed up, Now the battery of my nearly new (6months old roughly) has bubbled up and it won't stay on the phone anymore. But before this happened the battery will only last for 30minutes before I get run out again. This is the worst model of BB. Can Blackberry replace the battery Free of Charge? 

Guru II
Posts: 21,976
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Blackberry Torch 9860 - A Big Loss !

Batteries are available for less than $5 on Amazon. All Li-ion batteries can expand. Read this:

http://sites.uci.edu/lifepo4battery/2011/05/19/swollen-lithium-batteries-swell-costs/

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New Contributor
Posts: 2
Registered: ‎05-25-2014
My Device: 9860
My Carrier: vodaphone

Re: Blackberry Torch 9860 - A Big Loss !

hi, 

with reference to your comment, i would like to add my experience regarding the part replacement by BB repair center.

 

the problem code as they are specifying is RS-9860-T5-FULL and over a teletalk they explain that code stands for motherboard replacement which cost INR 16,274/- (around USD 296 )which is 80% cost of HANDSET.

 

i don't think that anyone will be fooled once again by giving these repair charges. that means the cost of other parts of BB  like  Display, battery, casing is having all together cost  lesser than INR 2000 to 3000(around USD 40 to 50). 

 

i mean the fact that BB should stop fooling the customer.... and shall give a viable n prompt support.

 

however purchasing BB (having problem in basic design) was my biggest mistake and hope i will be switch to APPLE now.

 

since during teletalk with BB service executive i understand that they are also not much willing to give further support.

 

 

 

 

Highlighted
Posts: 95,170
Likes: 24,505
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Torch 9860 - A Big Loss !


kartikeyasharma wrote:

however purchasing BB (having problem in basic design) was my biggest mistake and hope i will be switch to APPLE now


Yep, with high temps your iPhone battery will swell just the same... difference is that your iPhone battery is not replaceable.



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Contributor
Posts: 18
Registered: ‎06-10-2014
My Device: 9860 Torch 3
My Carrier: glo mobile

Re: Blackberry Torch 9860 - A Big Loss !

Hi, Help me help my 9860... thanks
Guru II
Posts: 21,976
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Blackberry Torch 9860 - A Big Loss !

Help us help you! What's wrong with it?

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Contributor
Posts: 18
Registered: ‎06-10-2014
My Device: 9860 Torch 3
My Carrier: glo mobile

Re: Blackberry Torch 9860 - A Big Loss !

Same white screen after trying to load os... I tried everything
Contributor
Posts: 18
Registered: ‎06-10-2014
My Device: 9860 Torch 3
My Carrier: glo mobile

Re: Blackberry Torch 9860 - A Big Loss !

I mean EVERYTHING
IT hurts to lose the phone ... I presently use a asamsung s3 but ... I lobe my 9860 I just want it back alive .... so help me help my 9860
Guru II
Posts: 21,976
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Blackberry Torch 9860 - A Big Loss !

If you've tried EVERYTHING then there must not be anything I can do because you've already done it.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Contributor
Posts: 18
Registered: ‎06-10-2014
My Device: 9860 Torch 3
My Carrier: glo mobile

Re: Blackberry Torch 9860 - A Big Loss !

Sorry about that, I meant everything within my knowledge, am sure there's something that can still be done. "one person never has all the answers"