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Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Torch Buttons Stop Working


kianiann wrote:

"w" button on my torch 9800 never worked since i bought it . about 3 days.dunno what to do


Take it in for warranty evaluation, which you seek from your original place of purchase.

 

Good luck!


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New Contributor
Posts: 2
Registered: ‎06-20-2012
My Device: blackberry torch 9810
My Carrier: three

Re: Blackberry Torch Buttons Stop Working

I have the same problem, I just ordered a replacement top/lock button membrane has anyone else tried replacing this ?.

Guru III
Posts: 32,126
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: Blackberry Torch Buttons Stop Working


mrcmason wrote:

I have the same problem, I just ordered a replacement top/lock button membrane has anyone else tried replacing this ?.



if just the sticker buttons, I have done this before and was easy. If you mean the button board inside , it is not easy as the cables do not like to be bent.

 




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New Member
Posts: 1
Registered: ‎06-20-2012
My Device: Blackberry 9800 Torch
My Carrier: Virgin Mobile

Re: Blackberry Torch Buttons Stop Working

I have had my Torch now for about 20 months, and this has happened to me as well - I don't use a case for the phone as well. It was intermittent before, but now I literally can't use the Disconnect/Power Off button, or the green Call button, nor does the track pad click work (though it does scroll). So now if I'm on a call (say leaving a voicemail), the only way to disconnect the call is to yank the battery. Super fun - not. Gonna get a new phone soon, but after this experience not so sure it's gonna be a BlackBerry.

New Contributor
Posts: 2
Registered: ‎06-20-2012
My Device: blackberry torch 9810
My Carrier: three

Re: Blackberry Torch Buttons Stop Working

Darwinain, the way to end a call without taking the battery out is with a bluetooth headset, get a small one they dont cost much on eBay I use a Samsung wep 210, I got a new blackberry 9810 today but im not impressed I may well get an iphone next, my problem started when I used my blackberry when it was raining and the water got in, its only 6 months old. I will let you know if replacing the lock button membrane fixes it.

 

 

New Member
Posts: 1
Registered: ‎03-02-2013
My Device: 9800
My Carrier: fido

Re: Blackberry Torch Buttons Stop Working solution

FOR EVERYONE WHO'S BLACKBERRY HAS MUTE AND LOCK BUTTONS ON TOP, BUTTONS STOPED WORKING, AND U HAVE A CASE ON, THE PROBLOM IS: YOUR CASE!!!!!!! 

 

Well it's not just the case, see if U push down those 2 buttons on top, all the buttons won't work. My case was rubber, so I carved out a little on the top, and it worked!

 

                                                                                             

New Member
Posts: 1
Registered: ‎01-14-2014
My Device: Torch 9800
My Carrier: AT&T

Re: Blackberry Torch Buttons Stop Working solution

SOLUTION!! After 2 frustrating days of google search to solve this annoying issue I found that the problem was the LOCK BUTTON located on the top left. I opened the phone, removed battery, removed the slider, removed the Lock Button / Mute plastic cover, and then instead of just cutting the flex cable, I folded the white button inside the case. Problem solved. Online problem now I do not have a lock button but I really I do not care, I was about to dump the phone in a lake anytime.

 

I saw this solution someplace but left it as a late resource since I though was a software issue.

 

Hope this help somebody.