06-10-2012 03:17 PM
"w" button on my torch 9800 never worked since i bought it . about 3 days.dunno what to do
Take it in for warranty evaluation, which you seek from your original place of purchase.
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
06-20-2012 11:50 AM
I have the same problem, I just ordered a replacement top/lock button membrane has anyone else tried replacing this ?.
if just the sticker buttons, I have done this before and was easy. If you mean the button board inside , it is not easy as the cables do not like to be bent.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
06-20-2012 04:35 PM
I have had my Torch now for about 20 months, and this has happened to me as well - I don't use a case for the phone as well. It was intermittent before, but now I literally can't use the Disconnect/Power Off button, or the green Call button, nor does the track pad click work (though it does scroll). So now if I'm on a call (say leaving a voicemail), the only way to disconnect the call is to yank the battery. Super fun - not. Gonna get a new phone soon, but after this experience not so sure it's gonna be a BlackBerry.
06-21-2012 02:09 PM
Darwinain, the way to end a call without taking the battery out is with a bluetooth headset, get a small one they dont cost much on eBay I use a Samsung wep 210, I got a new blackberry 9810 today but im not impressed I may well get an iphone next, my problem started when I used my blackberry when it was raining and the water got in, its only 6 months old. I will let you know if replacing the lock button membrane fixes it.
03-02-2013 08:56 AM
FOR EVERYONE WHO'S BLACKBERRY HAS MUTE AND LOCK BUTTONS ON TOP, BUTTONS STOPED WORKING, AND U HAVE A CASE ON, THE PROBLOM IS: YOUR CASE!!!!!!!
Well it's not just the case, see if U push down those 2 buttons on top, all the buttons won't work. My case was rubber, so I carved out a little on the top, and it worked!
01-14-2014 08:18 PM
SOLUTION!! After 2 frustrating days of google search to solve this annoying issue I found that the problem was the LOCK BUTTON located on the top left. I opened the phone, removed battery, removed the slider, removed the Lock Button / Mute plastic cover, and then instead of just cutting the flex cable, I folded the white button inside the case. Problem solved. Online problem now I do not have a lock button but I really I do not care, I was about to dump the phone in a lake anytime.
I saw this solution someplace but left it as a late resource since I though was a software issue.
Hope this help somebody.