01-31-2013 11:19 AM
I have a BB Torch 9510. The device time is wrong but I can't change it as the Update Time icon in Display and Controls panel, is marked Automatic with a lock symbol. Also the Auto Update Time Zone: shows Prompt with a lock symbol.
The network time is correct.
Can anybody help with this please
01-31-2013 03:49 PM
Did you buy this device second-hand? If so, there might be an IT policy on it that's preventing you from performing these functions.
02-01-2013 09:22 AM
Thanks for the reply BilliJ.
I bought it new2 years ago and it has worked ok. I changed network 3 months ago, again no problem.
This occurred after the network provider store helped me activating my internet service.
I have returned to the store and they claim they have never seen this problem and claim they don't know how to fix it.
Any other thoughts?
02-01-2013 10:19 AM
Start with a battery pull. Remove your battery with your phone powered on then replace it. If that doesn't do the trick, try reloading your OS using BlackBerry Desktop Software. If neither of those works, I'm stumped.
Keep us up to date on your progress.