09-25-2012 04:14 AM
Hi, please someone help me about my Torch 9800 problem, after installing an application (kakaotalk in particular) my phone restarted and while it was restarting (the opening screen with Blackberry Logo and progress bar), when the progress already around 3/4, it will just rebooted again and start again. Please anyone help me.
Many thanks in advance!
09-25-2012 04:45 AM
Hi and welcome to the forums!
Start your device is "safe mode" which will only load the base Blackberry OS no third 3rd party apps will be started. This will give you time to remove the suspect app then reboot normally.
If possible once you are in safe mode do a full backup of your device before removing any software.
KB17877 How to start a BlackBerry smartphone in Safe Mode
09-25-2012 04:50 AM
Hi, thanks for your advise.
I tried to start my phone in Safe Mode, but its not working (removing the battering and putting it back and holding the Escape key). Nothing was happen, its just keep on looping.