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BlackBerry® OS Smartphones

Posts: 12
Registered: ‎08-16-2013
My Device: BB Torch 9860 BB Z10
My Carrier: Airtel

Blackberry Torch frozen after the Update !!!!!

I got my Blackberry Torch 9860 4 months ago. I have done one update eralier two months ago. Last week on 16th there was another update and after performing the update my phone is always frozen as soon it start. 


Even safe mode doesnt works. 


I followed the instructions given in the Knowledge Base KB10144 and performed another update. Even after this update my phone is frozen in welcome screen.


I need some help. I have spent a lot of money on this phone. I am not at all happy with the product.


Awaiting for some reply.



Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Blackberry Torch frozen after the Update !!!!!

Hello Kend487,


Please complete the following 'clean' application loading process to address the freezing issue you are experiencing on your BlackBerry Torch 9860 smartphone:

How to perform a clean reload of the BlackBerry Device Software - http://www.blackberry.com/btsc/KB11320

If this fails to resolve the issue, please contact your point of sale for options.

Thank you.



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