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New Contributor
Posts: 3
Registered: ‎12-16-2010
My Device: Blackberry Torch
My Carrier: FIDO

Blackberry Torch 'insert sim card' problem..

My Torch 9800 now always says 'insert sim card' and only SOS calls can be made. Frustating to be sure as I can't use my phone anymore.

 

Unfortunately, the phone is from ATT in the US, and I'm on FIDO in Canada. I haven't been able yet to confirm whether I have a faulty sim card or if the phone is no longer working. If it's no longer working, how (and is it possible) to get warranty work done on it?

 

I'm thinking that I'm out of luck being in Canada and the phone purchased through ATT in the US (and I'm not going back down there anytime soon). Heck, I can't even find my reciept anymore Smiley Sad

 

Anyone have other thoughts?

Posts: 95,194
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Torch 'insert sim card' problem..

 


wanton007 wrote:

I'm thinking that I'm out of luck being in Canada and the phone purchased through ATT in the US (and I'm not going back down there anytime soon).


 

Yep, unfortunately, correct. The warranty resides with the autthorized retail carrier/seller, so when you remove the device from their network and unlock it to use on another network, you've violated the contract and the warranty ATT supports is no longer valid.

 

Regardless, though, you should remove and reinsert the SIM card. Clean the contacts gently with a soft cloth like lens cleaner, no liquids or alcohol. Or your shirt sleeve Smiley Happy

 

If still no go, replace or try another SIM. That usually works.



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New Contributor
Posts: 3
Registered: ‎12-16-2010
My Device: Blackberry Torch
My Carrier: FIDO

Re: Blackberry Torch 'insert sim card' problem..

I've tried removing / re-inserting my sim card, along with many other sim cards and no such luck. So for now, I'm stuck using an 8700r which is not very likeable / enjoyable at all.


I'm thinking perhaps there is a hardware problem so I'm going to have to get it to a shop to see if the sim card reader has gone?

New Member
Posts: 2
Registered: ‎01-31-2011
My Device: Blackberry Torch 9800
My Carrier: T-Mobile

Re: Blackberry Torch 'insert sim card' problem..

Hi,

 

Did you have any luck? I am having similar problem with my torch - it worked on my networked for 1 day but now says Insert Sim Card.

 

I have tried many sim cards but no luck.

 

Thanks

New Member
Posts: 1
Registered: ‎04-11-2011
My Device: Blackberry Torch 9800
My Carrier: Singtel

Re: Blackberry Torch 'insert sim card' problem..

Having this problem also.

I don't know why all of a sudden after several days of not using my Torch, when I placed back my sim card it gave me the "insert sim card" prompt on top of the screen.  I took out my sim about 5 days ago to use my Bold 9700 first then when I want to use my Torch this problem came up.

 

Did a software flashing, security wipe... but no luck! Smiley Sad 

 

Would appreciate any help you guys can provide.

New Member
Posts: 2
Registered: ‎01-31-2011
My Device: Blackberry Torch 9800
My Carrier: T-Mobile

Re: Blackberry Torch 'insert sim card' problem..

Hi,

 

I had to replace the Sim Card reader. Costed me £45 pounds, it seems to be a hardware issue.

 

If you purchased this from a service provider or a retial store, it should be covered under warranty. If you purchased it off gumtree, or ebay, unless the seller can give you a receipt, blackberry wont look at it. You have to take it back to the place you purchased it.

 

Hope that helps.

 

 

New Contributor
Posts: 4
Registered: ‎03-17-2011
My Device: Torch 9800
My Carrier: Bell Mobility

Re: Blackberry Torch 'insert sim card' problem..

Hi.. had same problem with mine.... I took it out and cleaned it using pencil eraser and reinserted it... same problem (inert SIM card). Took it to nearest Bell Mobility store and they replaced it no problem. All is good.  ;-)

New Member
Posts: 1
Registered: ‎10-31-2011
My Device: torch
My Carrier: us celluar

Re: Blackberry Torch 'insert sim card' problem..

my bb torch states insert sim card ...sos calls only but my problem us cellular phones dont use sim cards so not sure y this happened any help would be great

New Member
Posts: 1
Registered: ‎04-22-2012
My Device: Torch 9800
My Carrier: Mentari

Re: Blackberry Torch 'insert sim card' problem..

maybe it's too late, but i have the same problem like this, and i found this
http://answers.yahoo.com/question/index?qid=20111008171651AACRxhi

and it's work.
New Member
Posts: 1
Registered: ‎03-18-2013
My Device: Blackberry Torch 9800
My Carrier: Airtel

Re: Blackberry Torch 'insert sim card' problem..

Chill people! Yu don't have to do anything! Just take a piece of tiny paper . Fold in and along with your sim card push it in . Make sure that yu don't put in the golden part . Just put it , so that the sim fits tightly in the sim tray! This will work a 100%sure! I'm using it by that oly!