06-06-2014 07:49 PM
I had an used my Blackberry Torch 9860 for just about 19 months and loved the phone. Then one day it shut down on me, I assumed it was the battery so charged it up and it wouldn't restart for me. I have tried it many times since then. I can restart it with it plugged in and the blackberry logo comes on the screen and the status bar shows up on the bottome. The bar moves slowly across, just as before, then hits about 80% and stops with no further movement.
I have removed the battery to see if that helps, cleaned it, and then returned it, but to no avail. I bought the phone in the UAE and used it there for about 2 weeks then returned to the USA and have used it here since then. The phone went down about 2 months ago and I keep returning to it hoping it will start again, but no luck. Has any one else come across something like this that knows what I need to do to fix it?
06-06-2014 10:30 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
You may also want to attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!