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Posts: 1
Registered: ‎08-16-2013
My Device: tour 9630
My Carrier: mobiltel bulgaria

Blackberry Tour 9630 Problem


I am writing from Bulgaria. I have the following problem – I have a Blackberry Tour 9630, which was brought from the US, and used originally with Verizon Wireless. The device is currently unlocked with a code provided from Verizon (after the contract has expired). I am using the device with a Blackberry plan through one of our local providers, Mobiltel BG. When I connect the Blackberry to my PC for updates, it still shows the American phone number. Further, I cannot register the device on the Blackberry server. The Service Books and Host Routing Tables are empty. I have uploaded the Service Books, and as a result can use the internet, but I cannot use the Blackberry Server applications. I called the Verizon Global Services Department, and they told me that the Blackberry is unlocked, and advised to contact the local provider, Mobiltel BG, and Blackberry as a final resort. Mobiltel BG, however, told me that they cannot see the device and that there is nothing they can do to help me until the device is fully unregistered from the Blackberry Server.

What do I need to do to register the device on the Mobiltel BG server?

Any help would be highly appreciated

Thanks in advance

Hall of Famer III
Posts: 58,185
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Blackberry Tour 9630 Problem

Hi and Welcome to the Community!

There's nothing to add to your BB per se. Using the BB-specific services is a matter of your carrier providing those to you. And there are some things that must happen for them to do so.

Any BB can be used on any carrier that runs the same radio frequencies that the BB is capable of (and I've no idea if your's are such). But, to bring a BB onto a carrier network that they did not sell to you, there are several hurdles to cross:

1) The carrier must say "yes" to the fact...they own their network and have every right to say what devices will be allowed to connect to it. If they say "no", then that's the end of it.

2) You must be sure that your BB is properly unlocked from it's originally manufactured-for carrier...see this helpful thread for details:

3) You must get all of your voice level services functioning on the carrier, before you even try anything about data

4) You must subscribe, from the carrier, to an adequate data plan to enable the BB-proprietary services you desire

5a) If the carrier directly supports your specific model BB, then you can proceed with registering the BB onto their network, generating the proper Service Book delivery to your BB, and proceeding to function.

5b) But, if the carrier does not directly support your specific model number of BB, then the challenges are much greater as most carrier systems will not deliver, to the BB, the necessary service books to enable the BB-proprietary data services, even if you do subscribe to them.

So, depending on all of that, your BB may or may not ever fully function on that carrier network. It can be quite tricky to accomplish, especially if 5b applies. So take a look at all of that and decide how you wish to proceed. Most folks wind up just buying a new BB if 5b applies.


I suspect that, in your case, 5b indeed applies...which means that no matter what you do, the mobitel network won't be able to properly register this BB nor automatically deliver the required Service Books. But, you must really ask them that question...that is: "Does your network support my specific 9630 for automatic registration and Service Book delivery?". If they say no, then 5b definitely applies to you. If they say yes, then they are doing something unusual indeed.


Also, the question to ask of Verizon is if they have fully released your BB PIN from their BIS system...from what you have written, I cannot deduce that this has been exactly confirmed. If, for example, the VZW BIS system continues to hold onto your BB PIN, then no other carrier will be able to create a BIS account for it. This is completely different from the device unlock requirement, and only VZW can do it.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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