06-25-2013 04:08 AM
How can I get my Blackberry Travel Account(s) reset/fixed? Here's where I'm stuck.....
I have two email addresses set-up (one BES and one BIS) both of which have been used sucessfully with BB Travel before. But at some point it all stoppepd working and I've since moved to a Bold 9900.
I cannot login to BB travel on the device or the website (using the correct email/password) and trying the password reset link results in no password reset email being sent to my device.
I'd really like to use BB travel again but I seem to be stuck trying to gain access to my accounts. Has anyone else had this problem (I think I can see similar issues reported here, but didn't spot a solution that matches) and solved it?
06-27-2013 09:52 AM
Sorry to hear about your issue.
If you have tried to rest the password please check the email account from a computer as the reset email will not be delivered to the BlackBerry smartphone for security purposes.
Let us know if this helps. Have a good day.
06-27-2013 10:05 AM
Thanks for your suggestion,
Unfortunately password resets have been tried multiple times over the last few months (including the last couple of days) with no reset emails recieved in either of the two email accounts via any client (webmail, outlook etc.). It seems either the password reset mechanism is 'broken' or my accounts are 'broken'
Any ideas on where to turn next?
06-27-2013 12:38 PM
Have you checked in your Spam and Junk folders to make sure the reset emails are not being filtered? Also if your BlackBerry ID email address is a work email check with the IT admin to make sure that the email is not being filtered at the server level.
Let us know how it goes.
06-27-2013 12:45 PM
Yes I've checked spam folders and corporate quarantine systems and they is nothing filtered.
We are not talikng about my Blackbery ID (BBID) though. It's the Blackberry Travel account (which is seperate from BBID). My Blackberry ID works fine.
06-27-2013 12:51 PM
To clarify what hapens....
I do not have any of these problems with BBID.
Thanks for any suggestions you might have.