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New Contributor
Posts: 2
Registered: ‎12-01-2012
My Device: Bold 9900
My Carrier: Telus
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Blackberry Update - Backup Your Data App Error 603

I recently got an update that required a backup. I left my phone on over night. I woke up and discovered an App Error 603. I clicked reset, then it restarted the phone. However, it takes me back to the backup your data screen at 0%. Then an application permerssion notice comes up with Allow or Deny. I try to click either one and it freezes and goes back to the App Error 603 notice. Any help?

Regular Contributor
Posts: 62
Registered: ‎11-27-2012
My Device: BlackBerry Bold 9900
My Carrier: GlaDOS

Re: Blackberry Update - Backup Your Data App Error 603

Can you try opening Desktop Manager on your PC, connecting the BB to it via USB, and restarting the BB while it's connected?

Desktop Manager should intercept the boot process and prompt you that an update can be applied (if it has not been applied yet).

Link on how to do a manual update from the PC if the above fails: http://helpblog.blackberry.com/2010/11/blackberry-desktop-software-update/

Like all my posts, and mark them as the solution if it solved your problem.


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New Contributor
Posts: 2
Registered: ‎12-01-2012
My Device: Bold 9900
My Carrier: Telus

Re: Blackberry Update - Backup Your Data App Error 603

Desktop manager can't connect to my BB. A message pops up and says can't communicate with the device. It gives me the option to retry, update or close. When I press retry the same message comes up, when i press update it says I already  have the latest version.

 

P.S.

 

When it reboots it goes straight to the back up/software update page and freezes following an application permission message.

Contributor
Posts: 104
Registered: ‎12-01-2012
My Device: BB Bold
My Carrier: Indosat

Re: Blackberry Update - Backup Your Data App Error 603

try to install OS blackbery again
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Hall of Famer III
Posts: 57,206
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Update - Backup Your Data App Error 603


kobejohn89 wrote:

Desktop manager can't connect to my BB. A message pops up and says can't communicate with the device. It gives me the option to retry, update or close. When I press retry the same message comes up, when i press update it says I already  have the latest version.

 

P.S.

 

When it reboots it goes straight to the back up/software update page and freezes following an application permission message.


Hello,

 

These KBs might be useful for you:

  • KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any state

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Blackberry Update - Backup Your Data App Error 603

Please read the two following articles from the public knowledge base:

 

KB29130 Receiving "app error 603" or "app error 523" after registration to the cellular network

 

KB23951 "Error 603", "App Error 603", or "JVM 603" appears on the BlackBerry smartphone




The search box on top-right of this page is your true friend, and the public Knowledge Base too: