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New Contributor
Posts: 4
Registered: ‎05-17-2010
My Device: 8830 World Edition
My Carrier: Verizon

Blackberry Won't Turn On, Red Light

My Blackberry 8830 World Edition refuses to turn on and only has a red indicator light.  When I plug it into the charger, the battery with a lightning bolt comes up.

 

If I plug it into the computer it gets recognized quick enough for me to restore it with loader.exe but it eventually errors on "Wait for Device Initialization" citing that it could not connect to the blackberry.  This is probably because the blackberry still won't turn on.  

 

Any ideas?

Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Won't Turn On, Red Light

Seeif you can do this:

 

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.



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New Contributor
Posts: 4
Registered: ‎05-17-2010
My Device: 8830 World Edition
My Carrier: Verizon

Re: Blackberry Won't Turn On, Red Light

The problem is that it fails on the first reboot when it says "Wait for device initialization" and says it cannot connect after a while.

Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Won't Turn On, Red Light

Make certain you are connected to a main rear USB port on the PC. Not a USB hub or a front PC port.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎05-17-2010
My Device: 8830 World Edition
My Carrier: Verizon

Re: Blackberry Won't Turn On, Red Light

It's connected to the rear port and power management is off as well.

Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Won't Turn On, Red Light

Can you try using a different PC?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 1
Registered: ‎05-19-2010
My Device: Blackberry 9700
My Carrier: Optus

Re: Blackberry Won't Turn On, Red Light

Red light basically means the battery is completely dead.

You have to plug the blackberry into the wall charger until the phone turns on! The lightning bolt needs to go away and the phone needs to turn on and go into the main menu before you go unplugging it.

New Contributor
Posts: 4
Registered: ‎05-17-2010
My Device: 8830 World Edition
My Carrier: Verizon

Re: Blackberry Won't Turn On, Red Light

I've tried different batteries, charging it, and other PCs. Any other ideas?

Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Won't Turn On, Red Light

 


keira wrote:

Red light basically means the battery is completely dead.


No it doesn't.

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 1
Registered: ‎01-14-2011
My Device: Bold 9000
My Carrier: O2

Re: Blackberry Won't Turn On, Red Light

Heya,

 

I just wanted to say a big massive thank you for the advice, I just came across this post and was giving myself one last attempt to fix my blackberry before selling it for spairs and repairs on ebay and luckily enough It worked for me!! I am one extremely happy ladie, once again a big thanks!

 

Louise Smiley Very Happy