05-24-2013 09:03 PM
I updated Blackberry world on my torch 9850 and when my phone rebooted the status bar stopped about 3/4 of the way. I tried all the suggestions on how to recover you phone but no luck. I finally took it to the sprint store today and the tech was able to restore it but had to pretty much restore it back to factory settings. Worked fine untl I tried to update app world again and now I am back to square one with the status bar stopping at 3/4 and my phone will not turn on. Why is "Blackberry World" killing my "Blackberry"
05-29-2013 12:07 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
When you brought the BlackBerry Torch 9850 smartphone back to life, did you do a full restore of your data? Also are you doing the update through BlackBerry World or from www.blackberry.com/blackberryworld/download
I look forward to your reply.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!