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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎05-24-2013
My Device: Torch 9850
My Carrier: Sprint

Blackberry World nuked my phone twice

I updated Blackberry world on my torch 9850 and when my phone rebooted the status bar stopped about 3/4 of the way.  I tried all the suggestions on how to recover you phone but no luck.  I finally took it to the sprint store today and the tech was able to restore it but had to pretty much restore it back to factory settings.  Worked fine untl I tried to update app world again and now I am back to square one with the status bar stopping at 3/4 and my phone will not turn on.  Why is "Blackberry World" killing my "Blackberry"

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry World nuked my phone twice

Hey olliet02,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.  

 

When you brought the BlackBerry Torch 9850 smartphone back to life, did you do a full restore of your data?  Also are you doing the update through BlackBerry World or from www.blackberry.com/blackberryworld/download

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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