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New Member
Posts: 1
Registered: ‎08-14-2012
My Device: touch 9800
My Carrier: vodacom

Blackberry app error

Good day


I have the following errors on my Blackberry Torch 9800:


If I try to open my blackberry app word it ask me the following:

A blackberry identity update is needed. Would you like to install it now?


If I say yes it runs fully and then gives me the following error:


Blackberry Identity installation failed please try again later.


I have spoken to my services providers Vodacom and they have requested I send you the error as they can’t help me.


Can you please assist me, I have a blackberry Id it just started giving me this error today.



Barbara Venter



Hall of Famer III
Posts: 57,207
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Blackberry app error

Hi and Welcome to the Community!

Firstly...this is a user-to-user community, not a channel with which to have any formal communications with RIM. If Vodacom directed you here to formally contact RIM, then they gave you incorrect instructions. Indeed, end users have no free path by which to bypass their service provider for formal support from RIM...but, the carriers can escalate cases into RIM at no charge to the end user.


In any event, here are some KBs that discuss that error:

  • KB29613 The error "BlackBerry Identity installation failed. Please try again later. (80003)" is displayed within BlackBerry App World
  • KB29501 "Error installing BlackBerry Identity, please try again later" when trying to install an update for BlackBerry Identity in BlackBerry App World.

Hopefully they contain something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

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