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Contributor
Posts: 12
Registered: ‎05-12-2012
My Device: PlayBook and Bold 9900 and 9700

Blackberry bold 7700 keys too sensitive and jumping around

Dear community:

I have a Blackberry 9700. I am being driven crazy with this phone. The keys are so sensitive that I am not able to control it. When I press any key to select something, the cursor is uncontrollable and moves to any key that I have not pressed.

 

Does anyone know what is the cause of this and how do I fix it?

 

Regards

 

Malesela

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Blackberry bold 7700 keys too sensitive and jumping around

[ Edited ]

Hello sekhasja,

 

Thank you for your question regarding the issue you are experiencing with the keypad and cursor on your BlackBerry smartphone.

 

Backup and perform a reload of your BlackBerry Device Software. For more information on this procedure see the following article:

How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:
http://bbry.lv/NWPC6y

In the case that this process fails to resolve the issue, please contact your point of sale for options.

Thank you.


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Highlighted
Contributor
Posts: 12
Registered: ‎05-12-2012
My Device: PlayBook and Bold 9900 and 9700

Re: Blackberry bold 7700 keys too sensitive and jumping around

Hi - Thanks for the suggestion. I erased everything on the phone and re-installed the software but it has not worked. Do you have any other suggestion?
Contributor
Posts: 12
Registered: ‎05-12-2012
My Device: PlayBook and Bold 9900 and 9700

Re: Blackberry bold 7700 keys too sensitive and jumping around

By the way this is a bold 9700 and not 7700. It was a typo