04-20-2013 01:10 PM
I have a Blackberry 9700. I am being driven crazy with this phone. The keys are so sensitive that I am not able to control it. When I press any key to select something, the cursor is uncontrollable and moves to any key that I have not pressed.
Does anyone know what is the cause of this and how do I fix it?
04-22-2013 02:12 PM - edited 04-22-2013 02:12 PM
Thank you for your question regarding the issue you are experiencing with the keypad and cursor on your BlackBerry smartphone.
Backup and perform a reload of your BlackBerry Device Software. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:
In the case that this process fails to resolve the issue, please contact your point of sale for options.
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04-28-2013 03:48 PM