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New Contributor
Posts: 3
Registered: ‎04-22-2012
My Device: Blackberry Bold 9700
My Carrier: simple
Accepted Solution

Blackberry bold 9700 capital letter button stuck and the joystick

[ Edited ]

Hi,

 

I don't know if anyone experienced this before. 

 

Waking up this morning I notice my capital letter button (the one on the right hand side) stuck time to time. If I press it, it goes away, however it comes back a few minutes later. I thought at first, that my joystick doesn't work, but it's this thing. I took the blackberry apart and even then it's doing it. 

 

Also the joystick is playing up. Now it's not doing anything. Smiley Sad I'm devastated. 

 

Any idea?

 

 

Linda

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry bold 9700 capital letter button stuck and the joystick

It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.

Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day



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New Contributor
Posts: 3
Registered: ‎04-22-2012
My Device: Blackberry Bold 9700
My Carrier: simple

Re: Blackberry bold 9700 capital letter button stuck and the joystick

it worked perfectly. my baby is back!!!