04-10-2013 06:25 AM - last edited on 04-10-2013 07:01 AM by KarlaDJR
Dear Sir/ Madam,
This is to bring to your notice the displeasure I have been facing since the past year and due to the malfunctioning of my Blackberry handset
I have been facing a serious issue of my handset screen shows several black spots screen, for this issue i have visited 3 times to service centre from last one year and i have given my handset to them for repair they had kept my handset for 3 times for 15 days, today its fourth time i have given my handset to service center for the same problem, i just want to know if there is any manufacturing why dont u people accept this mistake and replace my handset i dont have time to visit service center again and again.
I DEMAND REPLACEMENT OF THE ABOVE HANDSET AT THE EARLIEST!!!!!!!
Such incompetence and pathetic service is just not acceptable as a customer of such a high branded mobile company.
Awaiting your immediate reply and assistance on the same.
04-10-2013 11:17 AM
Hello and Welcome to the Community!
We are so sorry that you are having so many difficulties. While many experience the same (a search here will reveal that fact), there are also many who have very positive experiences with their BB. Not every device is suitable for everyone -- which IMHO is why there are so many choices.
In regards to your hope that BlackBerry will see your message -- these forums are a user-to-user support channel, not a user-to/from-BlackBerry formal conduit. As such, it is unlikely that they will see what you have written. Perhaps you missed this information, presented at the top of every screen on this site:
Front line support for BB's is, by contract, not provided by BlackBerry. The carriers, authorized resellers, and authorized service centers are responsible for ALL front line formal support to their end users, and have the ability (indeed, responsibility!) to escalate cases into BlackBerry that they cannot solve (at no fee to the end user). It is possible to bypass your provider and seek assistance direct from BlackBerry, but such involves fees since you are bypassing your support contract with your carrier. You can research "Incident Support" here:
But, for your situation, I recommend you seek escalation with the service center you already are dealing with -- contractually, that is your required course of escalation.
If you desire to ask other kind volunteers for specific assistance about how to get the most use out of your BB, then this forum would indeed be the correct place for that.
04-12-2013 12:51 AM - last edited on 04-12-2013 11:51 AM by ChadB
04-12-2013 12:54 AM
04-12-2013 09:18 AM