Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 2
Registered: ‎07-17-2013
My Device: BOLD 9900
My Carrier: ATT

Blackberry bold 9900 wont boot strange things happening

[ Edited ]

Hello guys
I have an BB 9900 BOLD white colour.
First time i use it   was AT&T carrier but they unlocked it so it can be sold easily.

The thing is that it cant boot up.

I switched it on without my sim
it booted up but after 3 mins crashed and i couldnt move touch pad or use touch screen.

 

After switching it off and trying to open it dontesnt boot up its like the keyboard and panel go white colour
like they aRe powerd up but the boot up screen dont come up and then it closes and maybe some times staying crashed like this or rebooting.

 

Is this software problem some glitch or need update ?

 

No red or green light leds are on, battery i guess is ok perfect.

I connect it to the desktop software and it recognizes the phones its model its serial etc. also it opens the folders of the phone.
But i cant boot it . i need some help guys im so desperate and i love this phone

Highlighted
Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: Blackberry bold 9900 wont boot strange things happening

You said the BlackBerry Desktop Software recognizes your device. Do it again and perform backup and reloading of OS. See these articles below:

 

 

Thanks.

Good luck!



Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"



New Contributor
Posts: 2
Registered: ‎07-17-2013
My Device: BOLD 9900
My Carrier: ATT

Re: Blackberry bold 9900 wont boot strange things happening

Still nothing , it cant boot up .

Actually it powers up, then I hear the sound "tick: that does when it powers up and the keyboard lcd etc are powered but no boot it crashes.

Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: Blackberry bold 9900 wont boot strange things happening

But still recognized? See this article.

 

How to force the detection of the BlackBerry smartphone using Application Loader



Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"