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07-17-2013 09:47 AM - edited 07-17-2013 09:51 AM
I have an BB 9900 BOLD white colour.
First time i use it was AT&T carrier but they unlocked it so it can be sold easily.
The thing is that it cant boot up.
I switched it on without my sim
it booted up but after 3 mins crashed and i couldnt move touch pad or use touch screen.
After switching it off and trying to open it dontesnt boot up its like the keyboard and panel go white colour
like they aRe powerd up but the boot up screen dont come up and then it closes and maybe some times staying crashed like this or rebooting.
Is this software problem some glitch or need update ?
No red or green light leds are on, battery i guess is ok perfect.
I connect it to the desktop software and it recognizes the phones its model its serial etc. also it opens the folders of the phone.
But i cant boot it . i need some help guys im so desperate and i love this phone
07-17-2013 11:05 PM
You said the BlackBerry Desktop Software recognizes your device. Do it again and perform backup and reloading of OS. See these articles below:
07-18-2013 01:33 PM
Still nothing , it cant boot up .
Actually it powers up, then I hear the sound "tick: that does when it powers up and the keyboard lcd etc are powered but no boot it crashes.
07-18-2013 09:35 PM
But still recognized? See this article.