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New Contributor
Posts: 7
Registered: ‎10-22-2011
My Device: blackberry bold 9900
My Carrier: t mobile

Blackberry bold unresponsive buttons

The 4 buttons next to the track pad plus the A button doesn't work......... Whyyyyy does this happen.......... Someone please helpppp me ASAP
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry bold unresponsive buttons

Hello!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 

Sorry if this is redundant advice, but there's no way to know from your post if you have tried this or not. But, please do tell us what you may already have attempted...and exactly how each attempt resulted.


Best!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 7
Registered: ‎10-22-2011
My Device: blackberry bold 9900
My Carrier: t mobile

Re: Blackberry bold unresponsive buttons

I have tried many ways to this. Sometimes it works sometime they don't work. I have tried what you have said and also tried to restore the phone but at the end I took it to phone shop for repair. Thanks anyway
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry bold unresponsive buttons

Which would have been the next recommendation, once all of your independent diagnostic attempts were known. I'm glad you discovered the proper resolution path regardless. Enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 7
Registered: ‎10-22-2011
My Device: blackberry bold 9900
My Carrier: t mobile

Re: Blackberry bold unresponsive buttons

Thanks