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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎09-06-2011
My Device: Blackberry Bold 9900
My Carrier: Rogers

Blackberry crashing

I have the blackberry 9900 and it keeps crashing.  It'll be fully charged and all of a sudden shut down for no reason and turn back on, but the battery will be drained.  Help! What can I do to fix it?

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Blackberry crashing

The battery is not drained, it's probably just the battery meter that's off. I would reload your OS. Plug your phone in to your PC and open BlackBerry Desktop Software. Click Device at the top of the software then Restore. Choose the most recent restore point and load it.

Let us know if that helps you. Smiley Happy

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