Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎10-30-2012
My Device: Curve 8520
My Carrier: vodafone

Blackberry curve 8520 - Cannot make or receive calls or smses

For some unknown reason, I cannot receive calls and smses as well as make calls and send smses. When I try it keeps saying call failed. When I check for airtime SUPPLEMENTARY SERVICE ERROR - GENERAL ERROR. Could you please tell me what does that mean. I have put my sim card into another. Phone and was able to make n receive calls and smses. But when I put my sim into my blackberry I am not allowed to. My blackberry is vodafone I am currently using a cellc sim card in it. The phone has worked fine from the time I bought it in december 2011 till september 2012.
Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Blackberry curve 8520 - Cannot make or receive calls or smses

yikes, can you take the phone to the service provider?  I'm not sure a battery pull will fix that issue but its worth a try.

Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!