07-08-2012 02:28 PM
Okay so a few weeks ago my blackberry stopped working. i was on it one day on bbm and it died so when i got home i charged it up then went to turn it on but after 2 seconds of the rebooting screen a battery with a red cross appeared giving me the indication my battery was low i let the rebooting process continue but at about three quaters of the way through it froze, so i pulled the battery out after leaving it too frease for over an hour and carried on doing that. it didnt work a few weeks later i tried it again it worked but then today it ran out of charge and when i tried to turn it on it does the same thing even know ii have 100% charge as my other blackberry (which can only use facebook for some reason) said i had 100% in the status option screen please reply asap as i need my blackberry fixing soon!
07-08-2012 06:17 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
07-27-2012 09:23 AM